Since it is only 23 days (!) until we set sail with Princess, I decided it might be a good time to take a look at our reservation and how easy (or not so easy) Princess makes their booking process.
My parents are sailing with us on this cruise, and at around 35 days out I called Princess to link our reservations. It was a fairly painless process. The reservation agent took both of our booking numbers, confirmed the names and then said that our reservations had been linked for dining. At that point, our rooms had not yet been assigned. At around 28 days out our rooms were assigned – both rooms were assigned forward but two decks apart, so this may not be good if you are booking with young children or wish to have rooms close to each other or require specific locations on the ship. As two adult couples traveling together, I have no problems with our rooms being on different decks. As we have cruised before, we also know we don’t have any issues with the ship’s motion. My personal preference would have been an aft room as I like being close to the buffet, but for the price we paid ($600 including taxes per couple, with $400 OBC per room) I am not about to complain! It is a risk you take with a guarantee room on any line you sail, not just Princess.
The online check in section is much longer than Disney Cruise Line’s. We are British Citizens, but reside in Florida, and you definitely needed you passport with you to answer all of their questions! My parents, who still live in England, had a slightly easier time. They do want to know a lot more information about your passport and travel habits that DCL does. However, their website is fast and easy to navigate, so Princess definitely gets points over DCL for that. You can navigate through the whole of your booking from one menu.
Excursions are also extremely easy to book. Like DCL, you do not have to pre-pay your reservation if you book it before you get on board (this is unlike Royal Caribbean and Norwegian, where you have to pre-pay). However, it is an option if you wish to do that. You can browse reservations by port, and there is a handy key at the top of each port page so if you want to do something specific (such as Dunn’s River Falls in Jamaica) it’s easy to find excursions that match that. When going to book an excursions, it actually tells you how many spaces are left on that particular excursion. This is much better than DCL, which will often tell you excursions are available when there is only one spot left. It was also much easier to figure out what each excursion offered without having to open a new page every time. It doesn’t surprise me that Princess has a much better online system than DCL. Take note, Disney!
We plan to drive to Port Everglades (this is why living in Florida is amazing), so didn’t need to use the transfers or flight options. However, the travel itinerary is a page that DCL needs. There is no place to select a port arrival time on Princess (not that anyone adheres to that on DCL), but it does detail check in times and advises that arriving after 2pm will mean a faster check in. It also gives information on flight transfers, if you have purchased them through Princess, tender ports, and what type of clothing you should pack for the main dining rooms. Our five night cruise has four smart-casual nights and one formal night. It will be interesting to see if Princess is stricter than DCL at enforcing this.
Overall, Disney Cruise Line could definitely take some notes from Princess on how to make a functioning online booking system.